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Terms & Conditions

How to Order
You may place an order by contacting SBR Off Road by email at sales@sbroffroad.com.au. We will then prepare an quotation for you to review, this quotation will contain, shipping and handling quote, product cost and payment details.

Special Orders
Special orders must be paid in full in advance and are non refundable or exchangeable.

Methods of Payment
Preferred method of payment is Direct Deposit (Bank Transfer), other options available are Visa, Master Card or Cash for local pickup. If using Direct Deposit please use your invoice number as a reference and if possible email us the bank remittance as proof of payment.

Our Commitment to Ship Quickly
Once your funds have cleared with SBR Off Road, it is our policy to ship your items to you as quickly and economically as possible. We try to ship all in stock orders within 2 business days of funds being received. If your order is going to take longer than that (Out of stock), we will notify you with an estimated delivery date. While we try our best to adhere to these policies, as a small shop, variances may occur, in which case we apologize but accept no liability.

Local pickup is available if prearranged on limited days and hours.

Our Choice of Shipper or Carrier
Depending on the size and weight of the product, SBR Off Road may, at its discretion, opt to use Toll Ipec or any other parcel shipper or freight company. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. (Unless the customer wishes to organise their own freight) If such is the case SBR Off Road will offer assistance, a small handling fee may be applicable. Whenever possible, you will be provided with a tracking number for your shipment via email.

Missing Items, Incorrect Quantities or Damaged Goods
Please check the contents of your packages immediately upon delivery, and contact SBR Off Road within 3 business days to report any missing items, incorrect items, incorrect quantities or damaged goods. USED products cannot be returned under any circumstances, please note products are designed to fit American vehicles and may not fit correctly on Australian models, products must be inspected  prior to installation to ensure correct fit, SBR Off Road does not accept liability for items not fitting correctly.

Refund/Exchange Policy Damaged/Faulty Goods

SBR Offroad will exchange or repair goods received in a faulty or damaged condition please notify us within 3 business days of receiving goods. Goods will be exchanged with goods to the same value and description as originally supplied. Proof of  damage and  proof of purchase must be supplied. In the event that SBR offroad cannot exchange or repair these goods in a reasonable time we will offer a full refund upon return of the goods.

 

Refund/Return/Exchange Policy On Undamaged Goods

SBR Off Road as under Australian Consumer Law will NOT accept returns if, you cannot provide proof of purchase, the product is not needed or you have simply changed your mind.


SBR Off Road will only accept returns under the following conditions; item not as described on our website or under special circumstances as agreed upon by SBR Offroad, a restocking fee of 15%  will apply

 

A full refund or exchange less any restocking fee will be issued, provided the item is returned to SBR Off Road within 7 business days. This is conditional on that, the product is returned in an "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice - whichever is lesser. Special order items are none returnable.

 

The customer is solely responsible for shipping any returned product back to SBR Off Road. Customers must ship the item back to SBR Off Road using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to SBR Off Road. The customer agrees that the returned product will be 100% complete, in re-saleable condition, and will be complete with original packaging, manuals, etc. If any of the listed requirements are not fulfilled, SBR Off Road reserves the right to reject the refund.

 

Offroad Use Only

All products sold or manufactured by SBR Off Road Pty Ltd are for offroad use only SBR Offroad Pty Ltd makes no claim that products are either legal or insurable for public roads, it is the purchases responsibility to ensure compliance with their relevant insurer and local regulatory bodies. An Engineers certificate may be required.

 

Warranties
All parts are covered only by the Manufacturer's Warranties and/or Guarantees. SBR Off Road can assume no responsibility for use or application by the user. SBR Off Road is not liable for any labour, incidental, or any other associated costs related to installation of products. In the event of a warranty claim should the goods need to be returned to SBR Offroad all freight costs are the responsibility of the purchaser.

Legal Statement
The SBR Off Road name and logos are trademarks of SBR Off Road, and the information on this site is protected by copyright. You may only use the information, text or graphics contained on this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express consent of SBR Off Road.

SBR Off Road has made every effort to ensure the accuracy of the information contained on this site, but does not accept liability for errors or omissions, both within this site or any link attached to this site

All manufacturers' names, numbers, symbols and descriptions are used for reference purposes only, and It is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.