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Our Commitment to Ship Quickly
Once your funds have cleared with SBR Off Road, it is our policy to ship your items to you as quickly and economically as possible. We try to ship all in stock orders within 2 business days of funds being received. If your order is going to take longer than that (Out of stock), we will notify you with an estimated delivery date. While we try our best to adhere to these policies, as a small shop, variances may occur, in which case we apologize but accept no liability.
Toll Ipec deliver during business hours only, if shipping to a residential address and no one will be home during business hours you will need to provide us with an authority to leave at your address or a business address before we ship your order. Redirection/Redelivery is not available once your order has shipped you will have to collect from the Toll Depot.
Our Choice of Shipper or Carrier
Depending on the size and weight of the product, SBR Off Road may, at its discretion, opt to use Toll Ipec or any other parcel shipper or freight company. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. (Unless the customer wishes to organise their own freight) If such is the case SBR Off Road will offer assistance, a small handling fee may be applicable. Whenever possible, you will be provided with a tracking number for your shipment via email. Estimated time of delivery, is exactly that "estimated" and it's not guaranteed by any freight company or SBR Off Road.
We do not ship to PO Boxes, you will need to provide a street address for shipping
In store pick up is available during our regular business hours.